HP Service Manager Documentation: Change Management

• Change Management
  • Change Management process overview
    • Input and output for Change Management
    • Key performance indicators for Change Management
    • ITIL V3 key performance indicators for Change Management
    • COBIT4.1 key performance indicators for Change Management
    • RACI matrix for Change Management
  • Change Management workflows
    • Change logging
      • Change logging process
      • Create change request from user interaction
      • Create a new change request
      • Update a change request
      • Withdraw a change request
    • Change review
      • Change review process
      • Review a new change request
      • Return change request to requestor
      • Reject a change request
    • Change assessment and planning
      • Change assessment and planning process
      • Assess change impact and risk
      • Plan and schedule a change
    • Change approval
      • Change approval process
      • Prepare a change for approval
      • Approve, deny, or retract a change
      • Process an approved, denied, or retracted change
      • Approve multiple change requests
    • Coordinate Change implementation
      • Coordinate Change implementation process
      • Schedule a change implementation
      • Create a change task
      • Validate a change task
      • Reject a change task
      • Build and test a change
      • Implement a change and perform a production test
      • Process a successful change implementation
      • Process an unsuccessful change implementation
      • Execute a fall back scenario
    • Change evaluation and closure
      • Change evaluation and closure process
      • Evaluate change handling
      • Close a change
      • Generate a list of closed changes for review
    • Emergency Change handling
      • Emergency Change handlingprocess
      • Log an emergency change
      • Approve an emergency change
      • Recategorize an emergency change
  • When should I use Change Management instead of Request Management?
  • Priority, impact, and urgency
  • Change Management tasks
    • Change request Options menu
    • Task Options menu
    • Search for a change or task
    • Update a change task
    • Close a change task
    • Reopen a change request or task
    • Print a change request
    • Print a change request list
    • Associating a change with another record
    • Associate a change with another change
    • Set a reminder
    • View a list of services potentially affected by an outages
    • Approval
      • What is an approval?
      • Approval form Options menu
      • Mass approval
      • Approval delegation
      • Approvals and security profiles
      • View the Approvals tab
      • What is an approval sequence?
      • What is approval status?
      • Approval options
      • Approval phase for KM Document category
      • Add an approval phase to the KM Document category
    • Using Mass Update with Change Management record lists
      • Update multiple change requests
      • Update multiple task records
    • Message Group Definition record
      • Message Group Definition Options menu
      • Existing Message Group Definition record Options menu
    • Managing categories and phases
      • Default change categories
      • View a change category record
      • View a task category record
      • Delete a category record
      • Print a category record
      • Update a category record
      • Viewing and editing graphic workflows
      • Creating a new category
        • Create a new category from an existing record
        • Designing new Category forms
        • Adding new fields to the Database Dictionary
        • Creating necessary Link records
        • Creating necessary Format Control records
        • Creating Approval/Member groups
        • Creating necessary scripts
        • Add a phase to a category
      • Change and Task phases
        • Company Master Phase record
        • Phase records
          • Automatic task generation for all members of a group
          • Access a phase or task record
          • Access a phase or task record from a category record
          • Create a phase record
          • Delete a phase record
          • Generate an automatic task for all members of a group (array based)
          • Generate an automatic task for all members of a group (standard)
          • Manually create tasks for all members of a group
          • Print a phase record
          • Update a phase record
          • Validate a phase record
        • Complete a phase
        • Closing a change phase
          • Close a task phase
    • What are notifications?
      • Access a Notification Definition record
      • Send a notification from a task or change request
    • Change Management and Service Level Agreements
  • Change Management administrative tasks
    • Configure the screlconfig record for Change Management history
    • Security and access control
      • Change Management capability words
      • Modify an operator record to enable Change Management access
    • Change Management Environment record
      • Configure a Change Management Environment record
    • Change Management security profiles
      • View Change Management security profile records
    • Background processing
      • View the Change Management background processor
    • Change Management messages
      • How does Change Management process messages?
      • Add a Message Class record
      • Create a Message Group Definition record
      • Display the list of message classes
      • View a Message Class record
    • What are events?
      • What controls events?
      • What is the Events file?
      • Access an Event Definition record
      • Checklist: Adding new events
    • What are alerts?
      • Acess an Alert Definition record
      • Create an Alert Definition record
      • Access Phase definition alert controls
      • Access the Alert Log file
      • What are the alert controls?
      • Alert processing files
  • Change Calendar
  • Release Management
    • Release Management phases
      • Release Management: Assess phase
      • Release Management: Plan and design phase
      • Release Management: Build and test phase
      • Release Management: Training phase
      • Release Management: Distribution and rollout phase
      • Release Management: Backout phase
      • Release Management: Verification phase
    • Terminating a release change
    • Open a new change with a Release Management category
    • Terminate a release change

• English-to-Russian translation