HP Service Manager Documentation: Configuration Management

• Configuration Management
  • Configuration Management process overview
    • Input and output for Configuration Management
    • Key performance indicators for Configuration Management
    • ITIL V3 key performance indicators for Configuration Management
    • COBIT 4.1 key performance indicators for Configuration Management.htm
    • RACI Matrix for Configuration Management
  • Configuration Management workflows
    • Configuration management and planning
      • Configuration management and planning process
      • Evaluate the need for a Configuration Management System (CMS) Data Model update
      • Update Configuration Management policies
      • Create a new configuration item (CI) type
      • Modify a configuration item (CI) type
      • Delete a configuration item (CI) type
    • Configuration identification
      • Configuration identification process
      • Validate a configuration creation change task
      • Create a new model
      • Create a new configuration item (CI)
    • Configuration control
      • Configuration control process
      • Modify a configuration item
    • Configuration status accounting and reporting
      • Configuration status accounting and reporting process
      • Review a modification to a configuration item
      • Run a standard configuration report
      • Create a new configuration report
    • Configuration verification and audit
      • Configuration verification and audit process
      • Conduct a configuration audit
    • Manage master data
      • Manage master data process
      • Master data records
      • Validate data sets
      • Add a master data record
      • Update a master data record
      • Delete a master data record
      • Check related configurations
  • Configuration Management tables
    • Parent, child, and container hierarchy
    • device table
    • devtype table
    • cigroup table
    • Attribute tables
    • Join tables
    • Creating subtables from an array of structures
    • Configuration Management forms
    • Configuration item types and subtypes
  • Configuration items
    • Service assets
    • Baselines
      • Baseline attributes
      • Baseline statuses
        • Authorize a baseline
        • Retire a baseline
      • Baseline versions
        • Create a new baseline version
      • Create a baseline
      • Associate a configuration item (CI) to a baseline
        • Associate multiple configuration items (CIs) to a baseline
      • Change baseline attributes
      • Determine if a configuration item (CI) is in compliance with its baseline
        • View all configuration items (CIs) out of compliance with a baseline
    • Configuration Item groups
      • cigroup table
      • Types of Configuration Item groups
        • Ad hoc groups
          • Ad hoc group attributes
        • Baseline configuration groups
        • Business Service groups
          • Business Service group attributes
      • Create a configuration item group
      • View associated configuration item groups
      • View the members of a configuration item group
    • Configuration item actual states
      • View the actual state of a configuration item
    • View scheduled maintenance for a configuration item
    • View a service level agreement for a configuration item
    • Configuration Item maintenance history
  • Configuration Item groups
    • Ad hoc groups
      • Ad hoc group attributes
    • Business Service groups
      • Business Service group attributes
      • Add a business service CI record
      • Update a business service CI record
      • View related records for a business service CI record
    • Baseline Configuration groups
    • Types of Configuration Item groups
      • Create a configuration item group
      • Edit a configuration item group
      • View the members of a configuration item group
      • View associated configuration item groups
  • Searching Configuration Management
    • What is a joined query?
    • Search configuration management
    • Search for a configuration item by device type
  • Generating a large number of incident records
  • Service life cycle management
    • Visual design of CI relationships
    • Publish services in Service Catalog
    • Requesting services
    • Service oriented SLAs
    • Service support
    • Service Life Cycle status
    • Subscriptions
    • Choosing a subscription mode
      • Choose a subscription mode
    • Defining the change category to use when adding or canceling subscriptions
      • Define the Change Category to use for a specific subscription
      • Define the Change Category to use globally for subscriptions
    • Viewing subscriptions on the contacts and department records
    • Notifying service subscribers of a planned outage
    • Subscriptions and Service Level Agreements
    • View my subscriptions
    • View subscriptions for the departments I manage
    • Add a subscription
    • Add a subscription for the departments I manage
    • Subscribe to a service you canceled previously
    • Cancel a subscription
    • Cancel a subscription for the departments I manage
    • Define which services are available for subscription
    • Define a Department Requestor for subscriptions
    • View the subscribers for a subscription
    • Administer subscriptions
    • View related changes for a subscription
  • HP Enterprise Discovery
    • HP Enterprise Discovery Device Manager
    • HP Enterprise Discovery device types
    • HP Enterprise Discovery device types and equivalents
    • HP Enterprise Discovery asset property definitions
    • HP Enterprise Discovery port-to-port information
    • HP Enterprise Discovery related asset record fields
      • HP Enterprise Discovery related asset record General tab
      • HP Enterprise Discovery related asset record Relationship tab
      • HP Enterprise Discovery related asset record Software tab
      • HP Enterprise Discovery related asset record Vendor tab
    • Start HP Enterprise Discovery Device Manager
  • Configuration Management administrative tasks
    • Configuration Management Environment record
      • Configure the Configuration Management environment record
    • Configuration Management security options
    • Configuration Management Profile records
    • Enable Configuration Management access
    • Change a Configuration Item device type
    • Using Mass Update with Configuration Management record lists
      • Update multiple configuration item records
      • Update multiple configuration item software records
  • Overview: Contract Management
    • The contract life cycle
    • Contract types
    • Create and update contracts
      • Update the terms and conditions of a contract
      • Create a new contract terms and conditions record
    • Adding assets to a contract
      • Add configuration items to a contract
    • Contract expiration
      • Contract renewal
      • Renew a contract
      • Cancel a contract
    • Contract payments
      • Calculating contract payments
      • Example: Calculating contract payments
      • Cancel a payment record
      • Delete a payment record
      • Generate a payment schedule for a contract
      • Schedule a payment for a contract
      • Submit a payment record
    • Contract Management administration
      • Contract Management Environment record
        • Configure the Contract Management environment
      • Contract Management Profile records
        • Add a Contract Management profile
      • Creating a contract
        • Create a contract template
        • Add a contract
      • Contract Management Schedule records
      • Currency conversion utility
        • Access a currency definition record
        • Set daily currency exchange rates
  • Checklist: Software license tracking and compliance
    • Software license tracking and compliance files
      • Software license and installation information
        • Create a software installation record
        • View software installation information
      • What is the model catalog?
        • Add a software installation model to the catalog
        • Add a software license model to the catalog
      • Multiple license types
      • Software licenses are assets
        • Create a software license configuration item (CI)
      • What is a software counter?
        • Create a software counter
        • Choosing a calculation method
      • Software license compliance
        • Compliance messages
        • Check software license compliance automatically
        • Check software license compliance manually
        • Clear the compliance message log
      • Software license tracking and compliance task review
    • CI Visualization
      • Graph toolbar icons
      • Print a visualization diagram
      • List: Out-of-box icons for CI representation
      • List: Out-of-box icons for decorators
      • Launch a configuration item (CI) Visualization directly from Configuration Management
      • Launch a configuration item (CI) Visualization directly from Change Management
      • Launch a configuration item (CI) Visualization directly from a change task
      • Launch a configuration item (CI) Visualization directly from Incident Management
      • View the details of a configuration item (CI) in CI Visualization
      • Configuring CI Visualization
        • Adding custom icons to the graph
        • Modify an Out-of-Box icon
        • Add a custom icon
        • Modify an Out-of-Box decorator
        • Add a custom decorator
      • CI node grouping
        • Group configuration items (CIs) of the same type
        • Expand a node grouping to view individual configuration items (CIs)
      • Display of outage spreading in CI Visualization

• English-to-Russian translation