HP Service Manager Documentation: Request Management

• Request Management
  • Request Management User Profile
  • What is an approval group?
  • Printing lists and detail records in Request Management
  • Security and access
  • Environment records
    • Edit environment records
  • User profiles
    • Add a profile
    • Edit a profile
  • Related records
    • Associate a request with a related record
    • Open a related record
  • Posting
    • Post data using a link record
  • Macros
    • Access the macro lister
  • Catalog operations
    • Model table
    • Modelvendor table
    • Vendor table
  • Categories
    • Request categories
    • Master catalog categories
      • Add a master category
    • Line item categories
      • Access a line item view
      • Add a line item category
      • Add a line item phase
    • Phantom line items
      • Designate a model file as a phantom
    • Number control reset application
      • Reset the number control application
  • Phases
    • Add a quote phase
    • Add an order phase
  • Catalog view
  • Structure of the catalog
  • Model view
    • Add information to the model view
  • Modelvendor table
  • Vendors
  • Vendor table
  • Approvals
    • Approval classes
    • Approval sequence
    • Approval components
    • Approval status
    • Approval files and features
    • Approval actions
    • Using approvals
    • Group records
    • Approval type group options
      • View approval type group options
    • Approval definitions
      • Access approval definitions
    • Approval log
      • Access approval logs
    • Approval groups
      • Add group records
      • Edit group records
    • Setting up approvals
    • Gen by items
    • Open a quote
    • Access approvals from the search screens
  • Approval delegation
    • Administering approval delegation
      • Enabling approval delegation
        • Approval delegate qualifications
      • Enabling approval delegation for custom approvals
        • Example: Enabling custom approvals for Problem Management
        • Example: Enabling Approval Delegation for custom Problem Management approvals
      • Global variables available for approval delegation
    • What happens when I receive delegated approval authority?
      • Temporary rights of an approval delegate
    • What happens when I delegate approval authority?
      • Delegate approvals to another operator
      • Update an active approval delegation
      • Disable an active approval delegation
      • Copy an approval delegation
    • Views available for approval delegation
  • Alerts, Events, and Messages
    • Alerts
      • Alert processing
      • Alert definitions
      • View an alert definition record
      • Alert log file
        • Access the alert log file
        • Access the alert log when viewing a quote line item or order
      • Access phase definition alert controls
    • Events
      • Request Management event services
      • Request Management event controls
      • Request Management events table
      • Defining additional events
      • Process external events from SCAuto
      • Events and messages
      • Add new events
      • Create a background event record
      • Event names and definitions
      • Example event string start sequences
      • External event services
      • Line item events
    • Messages
      • Message classes
        • Add a message class record
      • Notification engine
        • Open the notifications file
  • Quote events
  • Quote options
  • Orders
    • Order generation process
      • Locks
      • Background processing
    • Order generation methods
    • Order events
    • OCM check availability schedule record
    • Batch ordering
    • Processing control fields
    • Routing orders to external purchase systems
    • Prepare for background ordering requirement
    • Closing and receiving
    • Closing and receiving order line items
      • Close an order
    • Receipt verification
    • Confirmation
    • Receiving log
    • Link records
    • Format control and link records
  • Pre-implementation planning
    • The catalog
    • Master catalog
    • Master catalog sections
    • Phases
    • User data entry
    • Order process
    • Notifications and alerts
    • Closing a quote
    • Closing and receiving order line items
    • Configuration Items
    • Reporting
    • Auditing
    • Process validation
  • Logical actions
  • Number controls
  • Record modification classes

• English-to-Russian translation