HP Service Manager: Server Setup

• Server Setup
  • HP Service Manager Installation Guide
  • HP Service Manager Center Upgrade Guide
  • Server implementation options
    • Horizontal scaling implementation
      • Diagram: Horizontal scaling implementation
      • Example: Setting up a horizontal scaling implementation
      • Requirements for a horizontal scaling implementation
    • Single Servlet Implementation
      • Diagram: Single servlet implementation
      • Example: Setting up a single servlet implementation
      • Requirements for a single servlet implementation
    • Vertical scaling implementation
      • Diagram: Vertical scaling implementation
      • Example: Setting up a vertical scaling implementation
      • Requirements for a vertical scaling implementation
    • Vertical scaling and required SSL implementation
      • Diagram: Vertical scaling and required SSL implementation
      • Example: Setting up a vertical scaling and required SSL implementation
      • Requirements for a vertical scaling and required SSL implementation
  • Integrations
    • BAC integration
      • Service Manager event type that manages BAC KPI ticket status
      • Using a Connect-It scenario to open BAC KPI tickets with Event Services
        • Opening an incident from a BAC KPI ticket
        • Updating an incident from a BAC KPI ticket
        • Closing an incident from a BAC KPI ticket
      • SLOs that monitor BAC KPI metrics
    • Client connections
    • Computer Telephony Integration (CTI) with the Web client
    • Event Services
      • Overview: Event Services
        • Supported external products
        • Communication with external systems
        • Event Services routing
        • Routing events with external products
        • Event Services tables
        • Event Services workflow
      • Event Services operations
        • Registered events
          • View registered events
          • Add a registered event
        • Global variables
        • Input events
          • Input event processing
          • View Event Services input events
        • Output events
          • Output event processing
          • View Event Services output events
        • Generic events
        • Fax events
        • Page events
      • Mapping events
        • Event mapping process
          • View event maps
        • Using event maps
          • Mapping an array of structures
          • Mapping to multiple tables
            • Example: Mapping to multiple tables
            • Build an event map
          • Using expressions in event maps
          • Mapping and Configuration Management
          • Considerations for Configuration Management maps
          • Rules for building maps
        • Filtering events
          • View event filters
          • Event blocking
            • Event blocking with conditions
            • Example: Event blocking with conditions
          • Selecting filters
            • Example: Selecting filters
      • Service Manager and HP Enterprise Discovery
        • Exporting data to Service Manager
          • Exporting device data to Service Manager
          • Exporting alarm data to Service Manager
        • Accessing HP Enterprise Discovery
          • Access an HP Enterprise Discovery Problem Open event map
          • Opening and closing incidents
          • View incident record maps
      • Event Services and Change Management
        • Change Management input events
          • Change Management eventin fields
          • Change Management input event registration
        • External information string
          • External information string fields
          • External information string actions
        • Synchronizing with an external system
          • Acknowledgement events
        • Change Management output events
        • Example: Open a change
      • Event agents
        • Event scheduling
        • View event schedules
        • Agent status
        • View Event Services agent status
        • View system startup information
      • SCemail
        • E-mail events
        • SCemail and SCAutoMail
        • Event Services and Service Manager e-mail
        • Microsoft Windows e-mail
        • SCemail background processor
        • Unix e-mail
        • Event Services and Format Control
          • Writing an Incident Management eventout record
          • Writing a Configuration Management eventout record
        • Using Format Control to generate page messages
          • Sending an Incident Management page message
        • Generating fax messages
      • Troubleshooting Event Services
        • Troubleshooting: No problems opening with pmo records in Event Input queue
        • Troubleshooting: Not receiving email after opening a problem
        • Troubleshooting: Sending email only when opening emergency problems
        • Troubleshooting: Verify mail sent to myself was received
        • Troubleshooting: Testing fax message transmission
        • Troubleshooting: Verify that the SCAuto Pager installed
        • Troubleshooting: Sending a configuration management notification to an external program with SCAuto installed
        • Troubleshooting: Sending an incident report to an external program with SCAuto installed
        • Troubleshooting: Setting the category for incidents opened using email
        • Troubleshooting: Having incident events processed separately
      • Out-of-box events
        • List: Change Management events
        • List: Configuration Management events
        • List: Incident Management events
        • List: Request Management events
        • List: Service Desk events
        • List: Service Level Management events
        • List: Standard events
    • HP Enterprise Discovery
      • Enable an integration to HP Enterprise Discovery
    • HP Universal CMDB
      • HP Universal CMDB to HP Service Manager Integration Guide
      • Enable an integration to HP Universal CMDB
      • Configuration item actual states
        • View the actual state of a configuration item
      • Reconciling configuration items between HP Service Manager and HP Universal CMDB
        • Create a DEM reconciliation rule
    • Interoperability
    • Lightweight Directory Access Protocol (LDAP)
      • Define file and field level mappings to an LDAP server
      • Define the default LDAP server
      • Enable an integration to LDAP
      • Set the LDAP authentication base name
    • ServiceCenter Automation (SCAuto)
  • Print options
    • Client-side printing
    • Server-side printing
      • Checklist: Setting up server-side printing
      • Add a printer to the Standard Printers Configuration File
      • Set the print banner ID
  • Regional settings
    • Define the months in the year
    • Set the default date format
    • Set the default system currency
    • Set the default system language
  • Servlet implementation
    • Servlet implementation options
      • Single servlet implementation
        • Diagram: Single servlet implementation
        • Example: Setting up a single servlet implementation
        • Requirements for a single servlet implementation
      • Vertical scaling implementation
        • Diagram: Vertical scaling implementation
        • Example: Setting up a vertical scaling implementation
        • Requirements for a vertical scaling implementation
      • Vertical scaling and required SSL implementation
        • Diagram: Vertical scaling and required SSL implementation
        • Example: Setting up a vertical scaling and required SSL implementation
        • Requirements for a vertical scaling and required SSL implementation
      • Horizontal scaling implementation
        • Diagram: Horizontal scaling implementation
        • Example: Setting up a horizontal scaling implementation
        • Requirements for a horizontal scaling implementation
    • Servlet implementation processes
      • Parameter: groupmcastaddress
      • Parameter: groupname
      • Parameter: groupport
      • Parameter: httpPort
      • Parameter: httpsPort
      • Parameter: loadBalancer
      • Parameter: sslConnector
    • Startup options for servlet container processes
      • Requirements for automatically starting servlet container processes
    • Managing multiple servlet container processes
      • Quiesce all servlet container processes in a servlet implementation
      • Quiesce all servlet container processes on a host
      • Shut down all servlet container processes in a servlet implementation
      • Shut down all servlet container processes on a host
  • Startup and shutdown
    • Method: starting Service Manager on UNIX
      • Start the server from the UNIX command line
    • Method: starting Service Manager on Windows
      • Configure the HP Service Manager service to run as a Windows user
      • Start a Service Manager client listener
      • Start the server from the Windows command prompt
      • Start the server from Windows services
      • Troubleshooting: The server wont start
    • Method: stopping Service Manager on UNIX
      • Stop the server from the UNIX command line
    • Method: stopping Service Manager on Windows
      • Stop the server from the Windows command prompt
      • Stop the server from Windows services
    • Server shutdown
      • Do an immediate shutdown of the server
      • Do a delayed shutdown of the server
      • Do a scheduled shutdown of the server
  • System information record
    • Method: setting file attachment size limits
    • Add company contact information
    • Add the Web tier and self-service URLs
    • Set the default maximum number of login attempts per session
    • Set the default maximum number of sessions per user
    • Set the default password reset
    • Set the default user expiration interval
    • Set the default user inactivation interval
    • Set the default message queue size
    • Set the maximum file attachment size for the entire company
    • Set the menu prompt
  • Time zones
    • Set the default system time zone
    • Add a time zone record
    • Delete a time zone record
    • Update a time zone record
    • View a time zone record
  • UTF-8 conversion

• English-to-Russian translation