HP Service Manager - Service Catalogs

• Service Catalogs
  • Out-of-box Service catalog
  • Service Catalog capability words
  • Filter access to catalog items
  • The shopping cart
  • The Service Catalog interface
  • Self-service access
    • What are Most Popular Requests?
    • Request an item or bundle
    • Make a request for multiple recipients
    • Save a shopping cart
    • Save a shopping cart template
    • Submit a saved shopping cart
    • Submit a shopping cart template request
    • Check the status of a request
    • Modify a catalog request in progress
    • Cancel a request
  • Service Catalog approvals
    • Approve a service request
    • Deny a request
    • Define approval roles
    • Approval delegation
      • Administering approval delegation
        • Enabling approval delegation
        • Approval delegate qualifications
      • Enabling approval delegation for custom approvals
        • Example: Enabling custom approvals for Problem Management
        • Example: Enabling Approval Delegation for custom Problem Management approvals
      • Global variables available for approval delegation
      • What happens when I receive delegated approval authority?
      • Temporary rights of an approval delegate
      • What happens when I delegate approval authority?
        • Delegate approvals to another operator
        • Update an active approval delegation
        • Disable an active approval delegation
        • Copy an approval delegation
      • Views available for approval delegation
    • Service Catalog categories
      • Service Category hierarchies
        • Add a Service Catalog category
        • Edit a Service Catalog category
        • Delete a Service Catalog category
        • Service Catalog subcategories
          • Add a Service Catalog subcategory
    • Service Catalog connectors
      • Connector Detail tab
      • Expressions tab
      • Modify an existing Service Catalog connector
    • Import an existing Request Management catalog into the Service Catalog
    • Importing user options for an item through Web Services
    • Importing connector details for an item through Web Services
      • Example: Importing details for Open a Change of Application category
      • Example: Importing details for Open a Change of CI Group category
      • Example: Importing details for Open a Change of Hardware category
      • Example: Importing details for Open a Change of HW Server category
      • Example: Importing details for Open a Change of MAC category
      • Example: Importing details for Open a Change of Release Management category
      • Example: Importing details for Open a Change of RFC - Advanced category
      • Example: Importing details for Open a Change of RFC category
      • Example: Importing details for Open a Change of Security category
      • Example: Importing details for Open a Change of Subscription category
      • Example: Importing details for Open a Record Using Web Services
      • Example: Importing details for Open a Service Desk Interaction
      • Example: Importing details for Open a Standard Request in Asset Manager
      • Example: Importing details for Open a Subscription Change
      • Example: Importing details for Open New Request
    • Using the Service Catalog WSDL for external fulfillment of requests
    • Example: Service Catalog fulfillment WSDL
    • Field mappings between Service Catalog and Asset Manager
  • Service Catalog management
    • Searching the Service Catalog
    • Search for catalog items
    • Service Catalog items and bundles
      • Add a Service Catalog item
      • Add a Service Catalog bundle
      • Edit user selections in a Service Catalog item or bundle
      • Displaying currency in the Service Catalog
      • Format a currency for display
    • Defining a catalog item that results in the creation of a subscription
      • Define which catalog items are available for subscription
    • Adding delivery objectives for a catalog item or bundle
      • Add a delivery objective to a catalog item or bundle
      • Remove a delivery objective from a catalog item or bundle
    • Adding Service SLAs to a catalog item or bundle
      • Add a Service SLA to a catalog item or bundle
      • Remove a Service SLA from a catalog item or bundle
      • Edit a Service SLA for a catalog item or bundle
    • Localizing Service Catalog items, bundles, and categories
      • Viewing localized catalog items
      • View localized Service Catalog items
      • Localize a Service Catalog item
      • Localize a Service Catalog bundle
      • Localize a Service Catalog category
      • Using export and import for localization

• English-to-Russian translation